Privacy Policy for Winchcombe Taxi
Effective Date: July 4, 2025
Winchcombe Taxi (“we”, “our”, or “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services in Winchcombe and surrounding areas.
By using our taxi services, including booking rides via phone, in-person, or through our mobile app or website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of personal information when you use our services:
- Personal Identification Information: Name, phone number, email address, and payment details.
- Booking Information: Pick-up and drop-off locations, travel dates and times, and ride preferences.
- Payment Information: Credit card details and other payment data processed securely.
- Location Data: GPS data from your device when using our app or if location services are enabled during your ride.
- Communication Data: Any messages exchanged with us, including phone calls, emails, and in-app messages.
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide and improve our taxi services.
- To process payments and complete your bookings.
- To communicate with you regarding ride details, changes, or promotions.
- To respond to your customer service inquiries.
- To comply with legal obligations and safety regulations.
3. Sharing Your Information
We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information in the following cases:
- Service Providers: We may share your information with trusted third-party providers who assist in operating our business, such as payment processors or IT services,
but they are only authorized to use your information for the specific services they provide to us. - Legal Compliance: If required by law or legal process, we may disclose your information to comply with legal obligations, such as responding to court orders or requests from government authorities.
- Safety and Security: In the event of an emergency, accident, or to ensure passenger safety, we may share your information with relevant authorities.
4. Data Retention
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
If you wish to delete or modify your information, please contact us as described below.
5. Your Rights
Under the UK Data Protection Act and GDPR, you have the following rights regarding your personal information:
- Access: You can request a copy of the information we hold about you.
- Correction: You can request that we correct any inaccuracies in your information.
- Deletion: You can request the deletion of your personal data, subject to certain limitations.
- Objection: You have the right to object to certain types of processing, such as direct marketing.
- Portability: You can request a copy of your data in a commonly used electronic format.
To exercise any of these rights, please contact us using the details below.
6. Security
We use reasonable security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction.
However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.
7. Cookies and Tracking Technologies
If you use our website or mobile app, we may use cookies or similar tracking technologies to enhance your experience.
Cookies are small files placed on your device that allow us to remember your preferences and improve the functionality of our site or app.
You can manage your cookie preferences through your browser settings. For more information on how we use cookies, please refer to our Cookie Policy.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
- Email: winchcombetaxi@gmail.com
- Phone: 07895 641 461
- Postal Address: 18 Lidcombe Road, Winchcombe, GL545FD
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